![]() Close the remote connection then and try connecting once again. Click Open System Preferences and check the boxes next to Parallels Access and Parallels Access Agent.Ĥ. You will still get a blank screen, but on the remote Mac side, you will be presented with a prompt to grant screen recording access to Parallels Access.ģ. Attempt to re-establish a remote connection using Parallels Access mobile app or a browser. Tccutil reset ScreenCapture _deskctl_agentĢ. ![]() On your Mac, open Terminal (Finder > Applications > Utilities > Terminal) and execute the following command: If the steps above haven't helped or if Parallels Access Agent is missing in the Screen Recording list, it may be an indicator of further macOS misconfiguration. Terminate the remote connection and try connecting once again. You will be prompted to restart the application or click Later. Get priority call queuing and escalation to an advanced team of support specialist. Choose what best fits your environment and budget to get the most out of your software. On a remote Mac, open System Preferences > Security & Privacy > Privacy > Screen Recording and check the boxes next to Parallels Access and Parallels Access Agent.Ģ. PREMIER SUPPORT We offer paid Customer Support programs to assist you with installation, upgrading and troubleshooting. Parallels Access or some of the embedded components haven't been granted with the respective permissions in System Preferences of the remote Mac computer.
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